At Stonegate Physiotherapy & Massage Clinic in Airdrie, Alberta, we respect your privacy. Personal information is information that identifies you or could reasonably be used to identify you, such as your name, contact details, or information you provide when booking an appointment. This policy explains how we collect, use, disclose, and protect personal information through our website and clinic services. We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws. Please read this policy to understand our practices.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, fill out a form, Use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since your browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.
Alberta Personal Information Protection Act
CStonegate Physiotherapy & Massage Clinic is located in Airdrie, Alberta. Alberta’s Personal Information Protection Act (PIPA) governs how private businesses collect, use, disclose, and protect personal information. We collect and use personal information for reasonable purposes related to responding to inquiries, booking appointments, and providing our services, and we take reasonable steps to protect it. This privacy policy explains our practices and how you can contact us with questions about your personal information. https://www.alberta.ca/personal-information-protection-act
Accessing Our Privacy Policy and Your Information
You can browse our website without providing your name or contact details, although some website tools may collect technical information. You can find a link labelled Privacy Policy on our homepage or another prominent page of our website.
We will post changes to this policy on this page. To request access to or correction of your personal information, please contact us by email using the address listed on our website.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
Children’s Privacy
Our website is intended for patients and families, including parents or guardians booking care for children. When a parent or guardian provides a child’s information through our website, we use it to respond to the inquiry or arrange services. We take care to protect children’s personal information and obtain appropriate consent when required. A young person’s ability to make their own privacy decisions may depend on their maturity and the circumstances. https://www.alberta.ca/collecting-personal-information
Fair Information Practices
At Stonegate Physiotherapy & Massage Clinic, we collect only the personal information reasonably needed for the purposes we explain to you. We use and disclose it with appropriate consent or as permitted by applicable law. We take reasonable steps to protect the information and keep it only as long as needed for business or legal purposes. You may contact us to request access to your personal information, ask for a correction, or raise a privacy concernWe also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Canada’s Anti-Spam Legislation (CASL)
If Stonegate Physiotherapy & Massage Clinic sends you promotional emails or text messages, we will do so with the consent required by Canada’s Anti-Spam Legislation (CASL). Our promotional messages will identify our clinic and provide a way to unsubscribe. You can also contact us to ask that we stop sending promotional messages.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.